Help Center

• My language partner missed the session and I want my session to be recredited https://airtable.com/app04k6DfzavTpR39/shrU18PqD6TDGSA7x

• I want to request a different language partner: https://airtable.com/appoQy22dLsPKaYkZ/shrloZ58HUkGulPvt

Welcome to our help center.

You can hit CMD+F or CTRL+F on your keyboard and directly search to find an answer to your question.

In order to start learning a language with NaTakallam, please visit our website here: http://natakallam.com/languages/ There, you can choose from the available languages and bundle options.

NaTakallam sessions are suitable for learners of all levels— from complete beginners to proficient

speakers who are looking for conversation practice.

You have full flexibility in scheduling your sessions and you can schedule them at different times each week. However, for an optimal learning experience, we highly recommend that you have weekly sessions at the same time.

You can sign up for a trial session by visiting our website here: http://natakallam.com/languages/. You can choose your target language and the Free Trial option.

📌 Please note that the free trial is only available for new students and each new student is entitled to one free trial session.

When you are purchasing NaTakallam language sessions, you will fill out a short sign-up form. Our pairing coordinator uses the information you provide in this form to introduce you to the most suitable Language Partner for your learning objectives and preferences.

Instead of asking you to choose from a long list of Language Partners with limited information, our team manually matches you with the most suitable Language Partner. Our goal with this is to balance out the income opportunities as fairly as possible within our pool of tutors and provide an easier process for our students. That said, you can always request to change your Language Partner if you feel the matching wasn't optimal.

Our Language Session offerings are one-on-one and structured based on the needs and goals of each student. For example, it can be conversational, or it can focus on other language skills, such as reading or listening. Therefore, there is no set curriculum, book, or tool. But you would be more than welcome to decide on one with your Language Partner.

However, we have the Integrated Curriculum option for Arabic learners.

On the checkout page, on the right-hand side, you will see a text box saying "Have a promo code? Click here." (You can also consult the below picture.) Once you click there and enter the coupon code in the text box, your coupon will be applied.

On the checkout page, on the top, you will see a clickable text, saying "Got a gift card from a loved one? Use it here!" Once you click there, you can enter your gift card code in the text box and apply the gift card. (You can also consult the below picture.)

You can apply the gift card to multiple purchases until the balance runs out.

With our Refer a Friend Program, you can invite your friends to learn with NaTakallam. You will 15% OFF coupon code for each friend you refer. Your friend will get 15% OFF to use in their first purchase.

In order to find your referral code, please log in to your NaTakallam dashboard, click on "Get 15% OFF" and generate a code.

You can then share the code with your friends and receive $10 on your dashboard once your referral completes their first purchase.

Please drop us a line at support@natakallam.com with your request and we will be happy to look into it.

Our Integrated Curriculum program is a one-of-a-kind Arabic program that combines Modern Standard Arabic with Levantine Arabic, which is spoken in Syria, Palestine, Jordan, and Lebanon. This program follows the Arabiyyat al Naas textbook, and it is suitable for learners of all language levels and is taught one-on-one. We highly recommend it to students who want to build their Arabic skills on strong foundations with structured instruction.

We are also pleased to say that we offer a trial session for our Integrated Curriculum offering. During this session, your tutor will give you a taster of the Curriculum, assess your Arabic level, and advise you on the correct book volume to purchase.

You can get started here and sign up for a trial session: https://natakallam.com/integrated-curriculum/

You can find the textbook “Arabiyyat al Naas” here: Part 1, Part 2 & Part 3

📚 The Arabiyyat al Naas textbook comes in three volumes. Please put off purchasing the textbook until after your first session, as your tutor will make use of this session to determine your Arabic level and advise you on the correct book volume to purchase.

You can get the Arabiyyat Al Naas textbook in both physical and e-book formats. Many of our students prefer the e-book option in order to avoid shipping costs and delays.

1. Go to the book page, so for Part 1: https://routledgetextbooks.com/textbooks/arabiyyat-al-naas/part-one.php

2. Click on Student Resources

3. Answer the question. For Part 1, the answer usually is "correspond"

• Language Sessions (LS): it's mostly conversation sessions. You could work on specific content with your language partner though during those sessions too that you together decide to focus on any of the four skills (Speaking, Writing, Listening, and Reading) during your sessions.

• We would recommend it for intermediate to advanced students. 

• Cost: $25 per session and as low as $16 for bigger bundles

• Integrated Curriculum (IC): for all language levels.

• We would recommend it for any students who want a more structured approach to learning

• When registering for the course, you can choose the free trial session where your assigned language instructor will inform you of your level in comparison to the curriculum through short verbal exercises along with explaining the curriculum in detail and responding to any queries you may have.

• You will also be advised which "Arabiyyat al-Naas" book (there are 3, corresponding to 3 different levels- Part 1, Part 2 & Part 3 you should purchase. This is a fully flexible course which means that you can begin at your level of comfortability as opposed to starting at the beginning.

• This is a fully structured MSA/Levantine curriculum option in partnership with the head of the Arabic department at Cornell University, Professor Munther Younes. Munther, is also the author of the "Arabiyyat al Naas" books which accompany the curriculum.

• This integrated approach was developed by Munther as the traditional system of teaching students only MSA leaves many students struggling to communicate verbally, especially when they travel to the region and desire to use the language in everyday settings.

• In an effort to solve this common problem and close the gap between Western classrooms and the real world, "Arabiyyat al-Naas" teaches students the living language as it is used by native speakers every day. The curriculum introduces spoken Levantine Arabic (the Arabic used in Syria, Lebanon, Jordan and Palestine), and uses it for ordinary conversation and discussion throughout the course, while using MSA for reading, writing and formal or scripted speech.

• All of the NaTakallam's IC language instructors have been trained by Professor Younes to teach this curriculum & course specifically. 

• Cost: $750usd/25 hours. So $30 per session

• Arabic for Professional (AP): we would recommend it for upper-intermediate and advanced students. It is a unique series of structured, bite-size courses crafted by our most experienced instructors in response to our upper-level students’ needs.

• The courses are perfect for journalists, humanitarians, healthcare workers and business professionals who have an upper-intermediate or advanced level of Arabic and are looking for short, structured courses to help them bridge the gap to proficiency. This one includes access to a Learning Management System (LMS) where the course content is accessible. 

• Cost: $350usd/10 hours. So $35 per session

NaTakallam's Arabic for Professionals programme is a unique series of structured, bite-size courses crafted by our most experienced instructors in response to our upper-level students’ needs.

The courses are perfect for journalists, humanitarians, healthcare workers and business professionals who have an upper-intermediate or advanced level of Arabic and are looking for short, structured courses to help them bridge the gap to proficiency.

No. NaTakallam’s Arabic for Professionals courses are designed for upper-intermediate and advanced learners. If this doesn’t yet describe you, we recommend you start with our Integrated Arabic Curriculum or general Arabic language sessions.

You can sign up for a FREE trial session before purchasing the 10-hour bundle. During the trial session, the language tutor assigned to you will assess your language level and suggest the NaTakallam offering or course that is most suited to your needs.

The courses use Modern Standard Arabic with references to the Levantine dialect.

You can choose the “free trial” option from the booking section.

Each course costs $450.

Once you complete your purchase of Arabic for Professionals, you can access the course contents from your NaTakallam Student Dashboard. Look for the heading “Courses Dashboard.”

There is no expiration date! Your Arabic for Professionals course contents will always be available on your NaTakallam Student Dashboard, allowing you to review the contents whenever you like.

Absolutely. At the end of the course, you can download a certificate of completion directly from your NaTakallam Student Dashboard, under the Courses Dashboard. You can also watch this short video guide which explains how you can access your certificate.

You are free to determine your own pace, but we strongly recommend that you complete the course within three months by scheduling regular weekly sessions with your assigned language tutor.

If you complete all three sections of the course, we hope that you will have progressed from upper intermediate to advanced or, if you are already advanced, will have cemented your knowledge of Arabic in your specific field. However, as with any language or educational offering, what you get out of the course will depend on what you put in!

Please message us with your old and new email address on support@natakallam.com if you want to change your email address and we will change it manually.

You can access your student dashboard through this link: https://natakallam.com/dash-student/. If it is your first time logging in to your student dashboard, you can reset your password.

In order to top up your balance, please first log in to your student dashboard. You can then click on the purchase button on the left-hand side and choose from the available language and bundle options.

You can learn more than one language with one NaTakallam student account!

In order to learn a new language with us, log in to your student dashboard. You can then click on the purchase button on the left-hand side and choose from the available language and bundle options. When signing up for a new language, please make sure to fill out the sign-up form so that we can pair you with the most suitable Language Partner.

The session you book during the purchasing process can remain pending. This is for our team to pair you with the most suitable Language Partner and run a couple of checks to ensure that it is a smooth process.

Your session will be approved within the next few hours and you can then book the remaining hours in your bundle.

You can schedule your sessions by logging into your student dashboard and clicking on your bundle. Once inside the bundle, you can click on the red BOOK button on the right-hand side. Afterwards, you will be presented with a calendar that shows all the slots during which your Language Partner is available. You can choose from these slots and book your session.

After you schedule your session, you will receive a confirmation email and a Google Calendar invite.

🗓️ You can schedule your sessions at least 24 hours before the session time and up to 14 weeks in the future.

Our platform takes the timezone information from your device’s location. You can consult the below screenshots to see this indicated on the purchasing page and on your student dashboard.

If the timezone you are seeing on your student dashboard is different than your actual timezone, you can change it from the drop-down menu.

You can join your sessions using the Google Meet link that is included in your Google Calendar invite.

We provide a Google Meet link for your convenience each time you book a session. However, you are more than welcome to any other video conferencing platform (such as Zoom, Skype, etc.) as long as both you and your Language Partner are comfortable with it.

You can cancel/ reschedule your sessions from the student dashboard. In order to do so, you need to first cancel this session by clicking on the pencil (✏️) symbol next to it (also pictured below) and choosing the cancel option.

After that, please click on the confirm option in the pop-up box.

Doing so will reinstate your credit for this session. You can use this credit to book another session.

💡 Please note that sessions cannot be cancelled or scheduled if there are less than 24 hours until the appointment date.

In exceptional cases, your Language Partner or a member of the NaTakallam support team may need to cancel your session. In this case, your credit will be restored even if the session was cancelled within the 24-hour window.

You can visit your student dashboard and book another session using your credit.

You can find a list of all your previous NaTakallam purchases through the “Orders” button on the left-hand side of your student dashboard.

Please drop us a line at support@natakallam.com if you think you have been assigned the wrong Language Partner (or a new or different Language Partner - even though you did not request a change) for any of your sessions.

📌 In order to avoid any issues, please make sure you are logged in to your student dashboard using the email address you have previously used to purchase and book NaTakallam sessions.

If your Language Partner missed your session, please fill out this short form to inform our team. We will reach out to your Language Partner to make sure they are okay, and restore your credit.

📌 Please note that we are only able to restore your credit if there was an issue from your Language Partner’s side. Thank you for your understanding.

If your schedule changed and you can no longer book sessions, or if you don’t think that your Language Partner is a good fit for your learning needs, please fill out this form to request to be paired with a different Language Partner. We will contact you in two business days.

🧑🏻‍🏫 Please note that your Language Partner uses the first few sessions to get to know you and adapt their sessions accordingly. Therefore, we would kindly recommend waiting to have at least 3 sessions before deciding that they are not a good fit.

We have an expiration policy at NaTakallam to manage the workflow for our Language Partners and help distribute the number of hours displaced people receive as evenly as possible. It is also important for the Language Partners as they organize themselves and also roughly estimate the amount of income they will obtain per month.

If your sessions are about to expire, you can purchase an additional bundle. This will extend the expiration period to the one of the newly purchased bundle and it will add up to the validity of your current bundle. You will once again have weeks to complete your sessions.

When your bundles expire, they will be automatically removed from your student dashboard. You can purchase a new bundle to reactivate them. They will inherit the validity of the newly purchased bundle.

If you think there is a mistake, Please drop us a line at support@natakallam.com explaining the situation and we will try to find a solution!

You can purchase a bundle by logging in and going to the Purchase page. The expiration period of the your current bundle and your newly purchased bundle will add up so it will be the sum of remaining expiration date of your current bundle and the newly purchased bundle.